Service Warranty Clerk
LAKELAND, FL
Job Data
Job Title............... Service Warranty Clerk
Department.......... Service Department
Supervisor............ Service Manager
Summary Description
Submits, edits, and tracks all warranty related claims.
Key Result Areas
- Subject matter expert on warranty policies and procedures.
- Achieve and maintain a claim entry accuracy rate of 85% or better for the dealership
Major Duties and Responsibilities
- Oversees/manage the warranty claims process within the dealership from initial customer contact through to claim reconciliation and customer satisfaction within the guidelines of the applicable warranty policy. This includes claim documentation, decision making as to claim eligibility, customer complaint resolution, proper parts retention, and overall follow through on all aspects of claim management.
- Be the single point of contact between the dealership and Warranty Companies for all issues related to warranty.
- Maintain up-to-date knowledge of all warranty policies and procedures.
- Create and implement a formal policy and budget for dealership out of warranty/goodwill administration.
- Ensure that all eligible warranty claims are submitted electronically and in a timely manner.
Other Duties
- As assigned
Supervisory Responsibilities
- No Supervisory Responsibilities
Commitments
- Treat all staff employees and customers fairly, courteously, and with dignity.
- Model superior customer service behavior for all service personnel by maintaining positive working relationship within the Service Department and throughout the organization.
- Be prompt and available for flexible scheduling.
- Be honest and fair in all business dealings.
- Demonstrate an interest in growing the service business.
- Focus on quality.
Qualifications & Job Requirements
- Thorough knowledge and understanding of all warranty policies and recommended procedures.
- Excellent customer service and communications skills.
- Team player with leadership skills.
- Chrysler experience preferred but not required.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.